Documents

• Cookie usage policy
• Privacy Policy & Cookies
• Terms of Service

Dear Customer, we continue to develop rapidly, providing high-quality services worldwide. We value the trust of our clients and are tirelessly working on enhancing our infrastructure and security. 

Unfortunately, our extensive capabilities and advantages attract not only honest users but also malicious actors who use our services for attacks on enterprises, the public sector, and regular internet users. While it's technically challenging to completely prevent this, our team actively works on strengthening security.

Below, we want to present the pathway a client goes through before receiving a service. If they fail any stage of verification, they will not be able to use our services:

1. Email and Mobile Phone Verification: All clients must verify their email and mobile phone numbers. Clients will need to follow a link in their email and enter a code received via SMS. Without this step, clients cannot access our services. This is the initial stage to filter out bad clients.
   If you are an existing client you must validate your phone number by SMS before renewing or purchasing any service. If you can't receive SMS, please, create a ticket.
2. minFraud Database Check: The client's account is checked against the maxmind database. If the client's email or IP address is found in the database, they will be sent to undergo KYC verification without the possibility of ordering services until successful completion. This mainly affects VPN and data center/hosting IPs.
3. Email Type Check: Our auto-updated database includes over 170000 providers of disposable emails, from which registration access is entirely blocked.
4. Multiple Registrations Check: The client's registration IP is checked for multiple account registrations within a certain timeframe. If there have been multiple registrations, the client is sent for KYC verification without the possibility of ordering services.
5. TOR IP Check: The final check before allowing order placement involves checking the client's IP address for association with TOR. If it is associated, the client is sent for KYC verification without the possibility of ordering services.
6. Multiple Accounts: We closely monitor for multiple account registrations. Clients found to have multiple accounts will also be subject to KYC verification.
7. ...and many other working algorithms. Unfortunately, we cannot reveal all the details of our anti-fraud measures to prevent fraudsters from bypassing them.

If a client is subjected to KYC verification, they cannot purchase/renew a service until successful completion of the verification!

We understand that the introduction of additional verification and checking actions might raise concerns among our honest clients and those who have nothing to hide. However, these steps are necessary to make our service fully protected against malicious actors.

Our goal is to create a safe and reliable environment for all our users, allowing us to focus more on business development, location expansion, and improving support quality.